Priva III/IIA - Troubleshooting - Cannot pair

Keywords: Priva III, Priva IIA, 318, TC318, not pair, Bluetooth headphone, speaker

The MOST common causes are: 

1. Priva III/IIA did not enter PAIRING MODE;
2. Your Bluetooth headphone/speaker did not enter PAIRING MODE;
3. Your Bluetooth headphone/speaker or Priva III/IIA is connected to other unwanted Bluetooth device;
4. Affected by around wireless devices, e.g. wifi router.

Now, turn off all other around Bluetooth devices and keep the Priva III/IIA away from wifi router, then follow below steps to pair Priva III/IIA and your Bluetooth headphone/speaker again: 

1. Reset/clear paired history of Priva III/IIA. 
2. Reset/clear paired history of your Bluetooth headphone/speaker - refer to its user manual.
3. Enter Priva III/IIA into PAIRING MODE, LED will flashes RED and BLUE alternately. 
4. Enter your Bluetooth headphone/speaker into PAIRING MODE - refer to its user manual, normally LED shall flashes (two color) quickly.
5. Keep them close and wait for connect. Once connected, indicator on Priva III/IIA flashes ONCE or TWICE per 5 seconds.

NOTES:

If any more help needed, you may contact support@avantree.com for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details:

https://support.avantree.com/hc/en-us/articles/360000179026