Priva III/IIA - Troubleshooting - Cannot pair


Keywords: Priva III, Priva IIA, 318, TC318, not pair, Bluetooth headphone, speaker


The MOST common causes are: 

  1. Priva III/IIA did not enter PAIRING MODE;
  2. Your Bluetooth headphone/speaker did not enter PAIRING MODE;
  3. Your Bluetooth headphone/speaker or Priva III/IIA is connected to other unwanted Bluetooth device;
  4. Affected by around wireless devices, e.g. wifi router.

Now, turn off all other around Bluetooth devices and keep the Priva III/IIA away from wifi router, then follow below steps to pair Priva III/IIA and your Bluetooth headphone/speaker again: 

  1. Reset/clear paired history of Priva III/IIA
  2. Reset/clear paired history of your Bluetooth headphone/speaker - refer to its user manual.
  3. Enter Priva III/IIA into PAIRING MODE, LED will flashes RED and BLUE alternately. 318-1.gif
  4. Enter your Bluetooth headphone/speaker into PAIRING MODE - refer to its user manual, normally LED shall flashes (two color) quickly.
  5. Keep them close and wait for connect. Once connected, indicator on Priva III/IIA flashes ONCE or TWICE per 5 seconds.



If any more help needed, you may contact for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details:


Have more questions? Submit a request