SP850 - Troubleshooting - Can't charge/Can't turn on


Keywords: SP850, no sound, don't charge, battery, charging, don't work

Avantree Speaker SP850 can not turn on/ can not charge,

Solution 1. Check and confirm if the battery is set up firmly, then have a try again. 

Solution 2. Remove the battery and connect the device to power source (computer USB port / mobile phone charger), and see if it can be powered on. 



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    Jillian Watson

    Good day
    I have received my new Wireless speaker SP850 today, however, the USB fits into the computer but the cable end for the speaker does not fit properly. Its as if it is too small and is very tight. Regards.

  • Avatar

    Hi there! Very sorry to hear that! This really shouldn't have happened! There is a chance for an outlier unit. Please don't worry, your item is under 24 month warranty. Could you please drop us an email at support@avantree.com quoting your Amazon order number? We will take care of your case and be happy to recommend or figure out a best solution according to your need, thanks!