Priva III/IIA - Troubleshooting - Reconnect


Keywords: Priva III, Priva IIA, 318, TC318, reconnect, plantronics

There's no need to re-pair the Priva III/IIA each time.

It will auto reconnect to the LAST paired headphone/receiver once you power on both devices and wait for 5-10 seconds. Otherwise, turn off and on both devices again.

For the 2nd headphones/receivers, they may auto reconnect to Priva III/IIA after waiting 5-10s once power on. Otherwise, please manually enter BOTH devices into PAIRING MODE.

NOTE: If the 2nd headphone is Plantronics, ensure FIRST turn on the Plantronics to reconnect to Priva III/IIA, then turn on other headphone. Otherwise, Plantronics headphone cannot successfully reconnect to Priva III/IIA. Because Plantronics use HFP to auto reconnect, the other headphone will use the ONLY one HFP Priva III/IIA has if it auto reconnects to Priva III/IIA first, then Plantronics cannot auto reconnect to Priva III/IIA. 

You may also refer to below video for step-by-step instructions:




If any more help needed, you may contact for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details:



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