10BS/10BP - Troubleshooting - No sound / noisy sound in a call


Keywords: 10BS, No sound, noisy sound, the other side can't hear me


If the sound doesn't come out from 10BS/10BP, please check below:

1. Please make sure that 10BS/10BP is well connected with your phone; or you can try to play music through 10BS/10BP to confirm whether it is connected.

If not, pls check below to connect:

Normally, if 10BS/10BP has connected with your phone, when an incoming call comes in, 10BS/10BP will ring to announce and you can answer the call by pressing the MFB on 10BS/10BP.


2. If connected but it still doesn't work, it might because of your phone setting. 

For some Android mobile phone, please make sure the profile for Phone Audio and Media Audio are both activated.

Method: Phone settings - Bluetooth - Paired Devices - Avantree 10BS/10BP (a setting symbol behind it) - Active both Phone and Media profile.



1. If you want to hear from 10BS/10BP in the call, please press the MFB to answer the phone calls, instead of answering from phone. 


2. If you connected with 2 bluetooth devices such as a headphone and a carkit and you want to hear from carkit, please remember to choose 10BS/10BP for output.  


For noisy sound in a call:

1. For better conversation quality, please make sure that the your car window is closed.

2. When your phone's signal is not so well, it will affect your conversation quality (interlocutor can't hear you or sound with noise). Please confirm if this situation happens sometimes or always.

3. If it happens sometimes, try to reset the carkit, clear your phone's bluetooth list and try to reconnect. If after reseting, the problem still exist, pls email to support@avantree.com for further assistant.

4. If always, pls email to support@avantree.com for further assistant.


Have more questions? Submit a request