CK11 - Troubleshooting - Reconnect issue / Can't automatically connect


If the carkit was connected with 2 phones, CK11 will automatically reconnect the Last-connected phone once power on. To ensure the success of auto re-connection with 2 phones, highly suggest you to activate Bluetooth on the 2 phones before you open the car door.


1. If the Last-connected phone can't automatically reconnect:

    A. Please activate Bluetooth on the phone before you open the car door and then press once the volume knob to reconnect. 

    B. If it always can't reconnect with the phone please reset the carkit to factory default settings and re-pair it.


2. If it's not the Last-connected phone, you need to manually click "Avantree CK11" on your phone to reconnect. 



If above can't solve your problem, please kindly contact  and describe your issue. 


Related FAQ:

CK11 - Troubleshooting - Always connect to my phone when I arrive home

CK11 - Troubleshooting - Can't connect with incoming calls

CK11 - Guide - Turn on / off the "Auto Power ON" function?

Have more questions? Submit a request