HT280 - Troubleshooting - Not working / no sound

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Keywords: HT280, 280, not working, no sound, defective, broken

 

IMPORTANT NOTICE: Pls note that if you switch audio source, e.g. from Netflix to Cable, TV will reset the audio settings. SO you need to RE-DO the TV audio settings again. 

Note: If you go through all the following troubleshooting but still no sound, please send the following pictures to us for double check.

1.The back of the tower so we can see how you connect the cables.

2.Your TV sound settings show external speaker / optical out / headset.

3.Your TV sound settings show PCM (only if use digital / optical cable).

 

Troubleshooting Questions Highlights:

1. Connection issue - Does LED indicator on headphones stay SOLID YELLOW-GREEN or flashes

2. Signal issue - Which audio port on TV do you plug the transmitter into? The digital optical port? the RCA port that labeled "AUDIO OUT"? the headphone jack?

3. Switch issue - Which position is the "AUDIO IN SELECT" on the transmitter switched to? OPT? COAX? RCA?

 

1. Connection Issues - Headphone and transmitter are NOT properly reconnected.

Turn off both headphone and transmitter, press and hold the power button on the headphones you will see first solid red light and keep holding down the power button, you will see the LED flashing YELLOW-GREEN, (This means the headphones is in pairing mode, ready to pair with the tower.) now, release your fingers. Put the headphones close to the tower.  Turn on the tower, the Blue light will flashing for about 10 second (this means the Tower is in pairing mode.)  Once connected successfully, LED indicator close to _____20180705171003.png on headphone will turn YELLOW-GREEN. (When there is no signal transmitted from the tower, the headphone light could be solid red. When ever there is audio signal transmitting from the tower, the headphone light will be turn solid green.)

 

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2. Signal Issue - No audio signal into the transmitter
If connected using
Optical Port:
1) Ensure your TV audio format is set to “PCM” or “DOLBY/DTS is OFF.

PCM.png


2) Change your TV audio out setting to “External Speaker” or the "TV Internal Speaker" is OFF.

external_speaker.png

If connected using AUX/3.5mm port:
Plug your wired headphone directly to the port, check if the sound is normal. If no sound, ensure change your TV audio out setting to “Headset” or the "TV Internal Speaker" is OFF.

headset.png

 

If connected using the RCA ports:
Plug your wired headphone to the RCA ports with RCA audio cable, check if the sound is normal. If no sound,
1) Ensure use the Red/White ports labeled “AUDIO OUT”. Other RCA ports are usually AUDIO IN and incorrect;

RCA.png


2) Change your TV audio out setting to “External Speaker” or the "TV Internal Speaker" is OFF.

 external_speaker.png

 

3. Switch Issue - Transmitter Audio In Select Switch setting is not correct
Slide the Audio In Select Switch on transmitter to correct position:
- If using optical port, slide it to “OPT.”.

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- If using AUX/RCA port, slide it to “RCA”.

2.jpg


- If using coaxial port, slide it to “COAX.”.

3.jpg

 

 

 

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