ANC032 - Troubleshooting - Can't pair


Keywords: ANC032, ANC, pair, connect, Bluetooth 

1, Please fully charge your headphones or keep your headphones with certain amount of battery level.

2. Please ensure that your headphones are in pairing mode

From "OFF" status, hold "the very middle" of the power button for 5 seconds, you'll see the LED blinks "RED" and "BLUE" alternately. 

(Note: If you can't see the  "RED" and "BLUE" LED, that means the headphones are not in pairing mode. Please ensure that you hold the very middle of the button)



3. Please follow the user manual of the Bluetooth Device which you want to connected with to enter into its pairing mode, and make sure the device works fine.  

Note: Still not working? Try to reset the headphones -  ANC032 - Guide - Reset

If your headphones still not work after the above troubleshooting please feel free to contact with the product order number and LOT number.

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