Ego - Troubleshooting - can't turn on / not working / can't charge


Keywords: Ego, can't turn on, can't charge, not working, broken, defective, battery

Please check that when charging, whether the LED shows red. There are two types of charging method as below. The headset can be charged by the charging dock or charged directly by the micro USB port on the headset. No matter charging through dock or headset directly, there is led red.


Please try to change a charging cable and a charger to charge to see whether the LED indicator shows red, make sure that it is not the problem of the cable or charger. Most smartphone chargers can charge it. Also make sure the charging cable is plugged tightly on both ends.

If it can't be charged normally, you may have received a defective car kit. For defective item, kindly contact us via and we will send you a replacement.

Have more questions? Submit a request