ANC031 - Troubleshooting - Can't pair


Keywords: ANC031, ANC, pair, connect, Bluetooth 

Most possible causes are as follows if the headphones pairing can't be done/ stop pairing through Bluetooth- 

  1. The Headphones aren't in a paring mode.
  2. The other Bluetooth device isn't in a pairing mode or doesn't support audio output 


1. Please ensure headphones are in pairing mode -- Hold the power button for 5 seconds to set the headphones enter into pairing mode, you'll see the LED blinks "RED" and "BLUE" alternately. (Note: If you can't see the  "RED" and "BLUE" LED, that means the headphones are not in pairing mode. please ensure you hold the very middle of the button)


2. Please follow the user manual of the Bluetooth Device which you want to connected with to enter into its pairing mode, and make sure the device works fine.  

Note: If the pairing still can't be done please try to reset the headphones -  ANC031 - Guide - Reset

If your headphones still not work after the above troubleshooting please feel free to with the product order number and LOT number.

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