ANC031 - Troubleshooting - Short range /Sound cuts out


Keywords: ANC031, cut out, noise, distance, audio cut, range

1, Can you hear "beep" sound or see the LED flashing red quickly? If yes, you need to charge the headphones. "How to charge ANC031"   Low battery level will cause this problem.


2,Dual link 2 different Bluetooth devices ( e.g. Laptop + phone) at the same time may cause this problem. We only recommend you to dual link 2 phones at the same time.


3, For unstable connection cases, please reset your headphones >> "How to reset ANC031".

  >> If you are using a transmitter, please reset it as well.

  >> If you pair your target device with many other Bluetooth devices before, please clear/delete the unnecessary ones.


4, If the above doesn't work, please pair your headphones to another Bluetooth device and check whether problem still exists.


5, Bluetooth signal can be easily affected by interference.


Cause - Obstacles between Audition Pro and the target device can absorb the wireless signal, such as concrete walls, human bodies, metal dividers, furniture,water, computer, etc.


Solution - Try to keep the space between the Audition Pro and the target device (antenna) clear and ideally, within LINE of SIGHT of each other. Wireless signals travels like lights and bounces on walls. You may test different places to achieve the best result.


So please Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. 


If the above solution is helpless please contact for help! 


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