Keywords: Alto Clair, can't hold charge, hold, battery, recharge, power, charging issue
There are TWO possibilities if the headset seems no longer hold a charge
- The battery life depends on the audio source type/ audio volume
- The battery of the headset is a defective unit
1. The battery life depends on the audio source type/ audio volume
The battery life depends on how loud you listen to music. Listening at full volume will cause the battery to deplete faster compared to listening at half or 1/4 volume. Generally though, the battery life in wireless mode is around 16 hours of playback on 60% music volume.
2.The battery of the headset is a defective unit
If the charging cable works FINE and the headphones were charging for a good amount of time (no less than 1.5hrs) But the headphones still can't hold a reasonable enough time OR they always randomly shut off in Bluetooth mode despite a full charge, it seems that the headset maybe a defective unit. Please contact firstname.lastname@example.org for a replacement directly!