DG59 - Troubleshooting - Not working / Not recognized by PC / No sound on PC?


Keywords: DG59, device manager, playback device, Bluetooth icon

1, It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC. 
2, The pairing / connection via Bluetooth is between the DG59 adapter and DG59 headphones, not the PC.

After it's plugged in, you can find the "Avantree DG59" in Device manager and in the Playback settings pages as seen below.

  1. If you see an "unknown device" indicated in Device manager, please try to change to a computer to test. If it still cannot be recognized correctly, please contact us and send us a screenshot to show this error. Once we confirm the issue, we will arrange a replacement unit to be sent to you.
  2. If there's no sound from your Bluetooth device, please ensure the Avantree DG59 is set as the Default Device in the Playback settings page.
    Right-click the speaker icon in the Taskbar and select Playback Devices to access this menu.
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