AH6B - Troubleshooting - Not working / No sound

Keywords: AH6B, not work, no sound

1. Are both the headphones and your Bluetooth device well paired / connected?

• How to check >AH6B - Guide - LED indicator
• If your headphones didn't connect with other BT-enabled devices please refer> connect Alto Clair with BT devices
• We suggest you to RESET AH6B if the above pairing issues solutions don't work. 

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    2. Have you set the headphones as the "audio output" for your Bluetooth device?

    1) Using with Window PC please refer --

• Just right-click the sound icon,
• click playback devices,
• right-click on "Avantree AH6B"
• click set as default.  (For More info please refer: Set up Bluetooth audio devices on Windows PC)

    2) Using with iOS PC please refer --

• Choose Apple menu > System Preferences, then click Sound. 
• Check the Bluetooth devices list of the sound output, then click "Avantree Audition Pro" as Output. (For More info please refer: Setup Bluetooth audio devices on iOS PC)

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  3. Headphone is defective

Normally, the LED light will turn into red when you charging the headset with micro USB,

if you can't see any light even after using a different USB cable, the headphone might be defective.

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If still not clear, please contact support@avantree.com for RMA support.