The MOST common causes are:
Cause 1: There is obstructions between you and your headphones.
- Please try to keep yourself and AS20L in the same room without walls, doors and other obstacles.
- Your bud’s Bluetooth antenna is located in the ‘inline remote’. So please ensure that your mobile phone is located on the RIGHT SIDE of your body
Cause 2: AS20L is out of range.
Solution: Make sure that your headphones are within 33 feet (10 meters) of your mobile phone. Going outside of this range can impact audio quality.
Cause 3: AS20L is working abnormally.
- Complete a reset of your headphones. See Clear pairing history / Reset for help with resetting your headphones.