Audikast Plus - Troubleshooting - Not working / no sound

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IMPORTANT NOTICE: Pls note that if you switch audio source, e.g. from Netflix to Cable, TV will reset the audio settings. SO you need to RE-DO the TV audio settings again.

 

Step 1 : Check the Audikast Plus and headphone are connected or not.

Connected indicators: 

  •   _____20180326144137.png close to A/B turn SOLID BLUE
  •  One codec indicator (LL/APTX/FS/SBC)on Audikast Plus lights up.

Connected_-A.jpg        Connected_-B.jpg

             Connected with A                                   Connected with B

Not connected indicators: 

  •  _____20180326144137.png close to A on Audikast Plus FLASHES but NOT stay SOLID BLUE
  •   No codec indicator(LL/APTX/FS/SBC)on Audikast Plus lights up.

 

If connected, but still no sound, then go to below Step 2;

If not connected, pair and connect them referring to below link:

 

Step 2: Check if there is valid audio signal being fed into the Audikast Plus. 

- If connected using TV DIGITAL AUDIO OUT(OPTICAL). Usually, now the “OPT” on the Audikast Plus lights up SOLID WHITE.

1) Ensure your TV audio format is set to “PCM” or "DOLBY/DTS" is off, Bluetooth adapter does not decode Dolby/DTS;

2) Change your TV audio OUT setting to “External Speaker”.

PCM.pngexternal_speaker.png

 

If you only experience no sound while using HT4189 for Netflix/Amazon Prime, then go to this link pls:

 

- If connected using TV RCA ports, "AUX" on the Audikast Plus lights up SOLID WHITE once valid audio signal is detected.

1) ONLY use the Red/White ports LABELED  “AUDIO OUT”. Other RCA ports are usually AUDIO IN and incorrect. Plug wired ear buds into the TV RCA ports with 3.5mm AUX to RCA audio cable, check if you can hear sound. 

2) Change your TV audio OUT setting to "External Speakers".

_____20180808163832.pngexternal_speaker.png

 

If connected using TV headphone jack, "AUX" on the Audikast Plus lights up SOLID WHITE once valid audio signal is detected.

1) Change your TV audio OUT setting to "Headset".

2) Plug wired ear buds or the headphone from HT4189 into the TV headphone jack or TV RCA audio out (via an adapter), check if you can hear sound. If no sound, then the TV is not outputting the right signal now. 

headset.png

 

 

Step 3. If both above are excluded, please contact support@avantree.com for free replacement.  

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